Currently, we only offer shipping within the United Kingdom. We are working on expanding this to more countries.

We are happy to inform you that we offer free shipping on all orders, regardless of the amount. Whether you order a single item or multiple items, you will not pay any shipping costs.

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order by clicking the button in the shipping confirmation email or by entering your track & trace number on the following page: Here

Our processing time is 1–2 business days. Once your package has been shipped, you can expect a delivery time of 5 to 10 business days. We do our best to get your order to you as quickly as possible, so you can enjoy your new fashion items soon.

You can return your items within 30 days of receipt. To ensure a smooth return process, we recommend reading our return policy, which can be found in the footer of our website.

If you would like to initiate a return, you can simply send us an email. Our team is ready to assist you and guide you through the return process.

Please contact our customer service as soon as possible with your order number and photos of the damaged item. We will, of course, provide an appropriate solution.

You can exchange items by returning them according to our return procedure and placing a new order for the desired item. To get started, you can email us at support@penelopelondon.com.

If you would like to cancel or change your order, please contact our customer service as soon as possible. We can only make changes as long as the order has not yet been processed.

Enter your discount code in the designated field during the checkout process. The discount will be automatically applied to your total amount.

We accept various payment methods, including Credit Card (Visa, Mastercard), Apple Pay, Shop Pay, and Google Pay. You can view the available options during checkout.

Please refer to our size chart on the product page to find the right size for your body type. If you are unsure, feel free to contact us for advice.

Yes, we offer gift cards. Please send an email to: support@penelopelondon.com

You can subscribe to our newsletter by entering your email address in the sign-up field at the bottom of the page. You will receive updates about new products and exclusive offers

We take your privacy seriously. Please read our privacy policy to understand how and why we collect, use, and protect your personal information.