Payment Policy

At Penelope London, we offer secure and convenient payment options to ensure a smooth checkout experience. All payments must be completed in full before an order can be processed.

1. Accepted Payment Methods

We currently accept the following payment methods only:

Credit Card (Visa, Mastercard)
Apple Pay
Shop Pay
Google Pay

The payment methods shown at checkout are the only payment options available for your order.

2. Payment Security

All payments are processed through secure, encrypted SSL connections.

We do not store, process, or have access to your full payment details.

Payment information is handled exclusively by trusted third-party payment providers.

Your payment data is protected at all times.

3. Payment Processing

Orders are processed only after payment has been successfully completed.

If a payment is declined, canceled, or fails for any reason, the order will not be processed.

We reserve the right to cancel or suspend an order in cases of suspected fraud, abuse, or unauthorized payment activity.

4. Refunds

If you are entitled to a refund (for example, after an approved return):

Refunds will be issued within 14 days after the returned item has been received and inspected.

Refunds are always processed via the original payment method used at checkout.

Processing times may vary depending on your bank or payment provider.

Original shipping fees are non-refundable unless otherwise stated in our Return & Refund Policy.

5. Contact Information

For any questions regarding payments or billing, please contact us:

Email: support@penelopelondon.com

Customer Support Hours:
Mon–Fri: 09:00 AM – 06:00 PM
Sat–Sun: 10:00 AM – 05:00 PM